support

What do you need?

It’s easy to submit a request!

Check to make sure your “Small website task” meets the criteria below before submitting your request.

Once you’re ready, follow these instructions carefully:

email ‘support@myheartfunnel.com‘
The subject of the email should include your domain and a simple subject that captures the essence of your request. Examples:
“mysite.com – Fix font on plans page”
“mysite.com – Gallery posts”
One task per request
Include as much information as possible: screenshots, detailed description, error numbers, videos, etc. Whatever you’ve got, we’ll take it!
If you are sending in copy that you would like posted/updated, please be sure to include it as a word document that our happiness engineers can copy and paste.
Remember to include any files that you would like uploaded.

Publishing blog posts and new pages from provided Word or
Text documents
Adding/Removing/Editing text on posts, pages, products, etc.
Uploading provided JPG and PNG images and adding to pages
Cropping/Resizing images within the WP Dashboard
Adding provided Yoast keywords, titles, snippets, etc
Adding/Removing/Editing menu items
Configuring popups, notification bars, and slide-in features based on provided text, images, and examples
Create image galleries
Edit page slugs
Adding/Removing/Editing users
Upload PDFs
Adjust widgets

Settings Adjustments:

We can also take care of the following requests, but they may take a bit longer than our usual turnaround time:

Custom CSS / JS
Performing search and replaces
Adding code snippets through WP hooks
Installing more complex plugins (i.e. a caching plugin or free WooCommerce add-on)
Performance / Page-speed related adjustments based on
GT Metrix reports
Minor troubleshooting involving plugin and theme compatibility
Installing tracking codes (i.e. Google Analytics)
Testing contact forms and checkout workflows

If your requests falls outside of the above categories, shoot me a message on Slack and we’ll get it sorted.