Privacy Policy

BrandThrive, LLC

brandthrive.co

Effective Date: June 26, 2026 | Last Updated: June 26, 2026

A2P 10DLC Compliant

BrandThrive, LLC (“BrandThrive,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website (brandthrive.co), our marketing and communications platforms, and our services — including Branding, Lead Generation, Marketing and Sales Infrastructure, Automation and AI, Websites and Funnels, Design, Search Engine Optimization, and Google Business Profile Management.

By accessing our website or engaging with our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

1. Information We Collect

We collect information to provide and improve our services, communicate with you, and fulfill our contractual and legal obligations. The categories of information we collect include:

1.1 Information You Provide Directly

Name, email address, phone number, and business name when you contact us, submit a form, or engage our services
Billing information, including payment card details, processed securely through third-party payment processors
Communications you send to us via email, SMS, web forms, or phone
Project-related content, materials, and instructions you share with us for service delivery
Account credentials if you access a client portal or platform we manage on your behalf

1.2 Information Collected Automatically

IP address, browser type, operating system, and device identifiers
Pages visited, time spent on pages, links clicked, and referring URLs
Cookie data and similar tracking technologies (see Section 5 for details)
Location data derived from your IP address

1.3 Information from Third Parties

Lead data collected through advertising platforms (e.g., Google Ads, Meta Ads) when you interact with our campaigns or our clients’ campaigns
Data provided by our clients for the purpose of delivering contracted marketing services
Publicly available business information used for Google Business Profile management and SEO services

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

To provide, operate, and improve our branding, marketing, lead generation, automation, design, SEO, and web services
To communicate with you about your project, account, or service requests
To process transactions and send related information, including purchase confirmations and invoices
To manage and optimize advertising campaigns, sales funnels, and automation workflows on your behalf

2.2 Communications

To send administrative communications, service updates, and important notices
To send marketing and promotional communications via email or SMS, where you have provided explicit consent
To respond to your inquiries, comments, or support requests

2.3 Analytics & Improvement

To monitor and analyze usage, traffic patterns, and performance metrics on our website and client campaigns
To conduct research and development to improve our service offerings
To detect, prevent, and address technical issues, security breaches, and fraudulent activity

2.4 Legal & Compliance

To comply with applicable laws, regulations, and legal processes
To enforce our Terms of Service and other agreements
To protect the rights, property, or safety of BrandThrive, our clients, and the public

3. SMS & Communications

⚠ IMPORTANT A2P 10DLC NOTICE: All SMS communications sent by BrandThrive, LLC are transmitted through registered 10-Digit Long Code (10DLC) campaigns in compliance with CTIA guidelines, the Telephone Consumer Protection Act (TCPA), and applicable carrier requirements.

3.1 SMS Opt-In Consent

By providing your mobile phone number and submitting an opt-in form, clicking a consent checkbox on our website, or expressly agreeing in writing or verbally (with proper documentation), you consent to receive text messages (SMS/MMS) from BrandThrive, LLC at the phone number you provided.

Types of SMS messages we may send include:

Appointment reminders and scheduling confirmations
Project status updates and service notifications
Marketing and promotional messages (only with express written consent)
Lead follow-up communications as part of contracted client campaigns
Transactional messages related to your account or services

3.2 Message Frequency & Rates

Message frequency varies based on your account activity and the nature of services. Message and data rates may apply. Standard carrier message and data rates apply to all SMS communications. For questions about your mobile plan’s message rates, contact your wireless provider.

3.3 SMS Opt-Out Instructions

>> To opt out of SMS communications at any time, reply STOP to any text message you receive from us. You may also text HELP for assistance or contact us directly at miles@brandthrive.co or 945-325-5661.

Upon receipt of your STOP message, we will send you a one-time confirmation message acknowledging your opt-out request, after which no additional SMS messages will be sent unless you re-subscribe. You may also opt out by contacting us directly using the contact information in Section 9.

3.4 Email Opt-Out

To opt out of marketing email communications, click the “Unsubscribe” link included in any marketing email we send, or contact us at miles@brandthrive.co. Please note that opting out of marketing communications does not opt you out of transactional or service-related emails necessary for fulfillment of active contracts.

3.5 Consent Records

BrandThrive maintains records of SMS opt-in consent including the date, time, method of consent, and the specific program to which you subscribed, in accordance with TCPA and CTIA best practices. These records are retained for a minimum of five (5) years.

4. Data Sharing Policy

⚠ ⚠ CRITICAL DISCLOSURE: No mobile information (including SMS opt-in data, phone numbers, and consent records) will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this policy will not be shared except as explicitly described below.

4.1 Service Providers & Processors

We share information with trusted third-party service providers who assist us in operating our business and delivering services, strictly as data processors acting on our instructions. These providers are contractually prohibited from using your information for any purpose other than providing services to us. Current categories of processors include:

Marketing automation and CRM platforms (including GoHighLevel — see Section 7)
Payment processors (for billing and invoicing)
Cloud hosting and infrastructure providers
Email delivery services
Analytics providers
Advertising platforms (Google, Meta) for campaign management

4.2 Client Data

When we act as a service provider to our clients and handle data on their behalf (e.g., managing their leads or contacts), we process that data according to our client agreements. We do not use client data for our own marketing or share it with unrelated third parties.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.5 What We Do NOT Do

We do not sell your personal information to third parties
We do not share SMS opt-in data or mobile phone numbers with third parties for their own marketing purposes
We do not share your information with data brokers or lead aggregators
We do not permit third-party advertising networks to collect your personal information through our website without your consent

5. Cookies & Tracking Technologies

5.1 Types of Cookies We Use

Our website uses cookies and similar tracking technologies. Cookies are small data files placed on your device. We use the following categories:

Strictly Necessary Cookies: Required for the website to function properly. These cannot be disabled without impairing website functionality.

Performance & Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting anonymous information (e.g., Google Analytics).

Functional Cookies: Allow the website to remember choices you make (such as your language or region) and provide enhanced, personalized features.

Marketing & Targeting Cookies: Used to track visitors across websites to display relevant advertisements. These are set by our advertising partners (Google, Meta) and governed by their respective privacy policies.

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive alerts when cookies are set. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.

5.3 Do Not Track

Our website currently does not respond to “Do Not Track” signals from browsers. However, you may opt out of certain tracking through your browser settings or the cookie management options described above.

6. Data Security

BrandThrive takes the security of your personal information seriously and implements commercially reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, alteration, or disclosure. Our security measures include:

Encryption of data in transit using industry-standard TLS (Transport Layer Security) protocols
Encryption of sensitive data at rest where appropriate
Access controls and role-based permissions limiting data access to authorized personnel on a need-to-know basis
Regular security assessments and monitoring of our systems and platforms
Employee training on data privacy and security best practices
Vendor security assessments for key third-party processors

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

6.1 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it. SMS consent records are retained for a minimum of five (5) years per industry best practices.

7. Third-Party Services — GoHighLevel

BrandThrive, LLC uses GoHighLevel (“GHL”) as its primary CRM, marketing automation, and communications platform. GoHighLevel operates as a data processor on our behalf, meaning it processes data in accordance with our instructions and for the purpose of providing services to us.

GoHighLevel’s role includes:

Hosting our CRM and contact management system
Powering our automated SMS and email communications (including A2P 10DLC registered messaging)
Managing sales funnels, landing pages, and appointment scheduling
Providing pipeline management and reporting tools

GoHighLevel is contractually bound to process data only as directed by BrandThrive and in accordance with applicable data protection laws. GoHighLevel maintains its own Privacy Policy, which can be reviewed at www.gohighlevel.com/privacy-policy.

Where BrandThrive uses GoHighLevel to operate marketing infrastructure on behalf of clients, those clients are the data controllers and BrandThrive acts as a processor. In such cases, the client’s privacy policy governs the end-user data collected through those systems.

Other third-party platforms we may use include Google (Analytics, Ads, Business Profile), Meta (Facebook/Instagram advertising), and cloud storage providers. We encourage you to review the privacy policies of these services. BrandThrive is not responsible for the privacy practices of external websites or services.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

8.1 Rights Available to All Individuals

Right to Access: You may request a copy of the personal information we hold about you
Right to Correction: You may request that we correct inaccurate or incomplete personal information
Right to Deletion: You may request deletion of your personal information, subject to certain legal exceptions
Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time
Right to Data Portability: Where technically feasible, you may request your data in a structured, machine-readable format

8.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

Right to know what personal information we collect, use, disclose, and sell
Right to delete your personal information
Right to opt out of the sale or sharing of your personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights
Right to limit use and disclosure of sensitive personal information

To submit a CCPA request, contact us at miles@brandthrive.co. We will respond within 45 days of receiving a verifiable consumer request.

8.3 Texas Residents

Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA), including rights to access, correct, delete, and opt out of the processing of personal data for targeted advertising. To exercise these rights, contact us using the information in Section 9.

8.4 Exercising Your Rights

To exercise any of the rights described above, please contact us at miles@brandthrive.co or by mail at the address in Section 9. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law (generally 30–45 days).

9. Contact Information

If you have questions, concerns, or requests relating to this Privacy Policy, your personal information, or our data practices, please contact us:

BrandThrive, LLC

3801 N Capital of Texas Hwy, Ste E240-3503

Austin, TX 78746

Email: miles@brandthrive.co

Phone: 945-325-5661

Website: brandthrive.co

For SMS-related opt-out requests, reply STOP to any text message from us, or email miles@brandthrive.co with your phone number and request. We will process all opt-out requests promptly and in no case later than 10 business days.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information. If you believe we may have collected information from a child under 13, please contact us at miles@brandthrive.co.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, notify you by email or through a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.